SHIPPING & EXCHANGES

SHIPPING

  

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. 

All orders are processed and shipped within 1-3 business days. After an order is placed, if your order needs verification of payment, it can delay the processing of your order. This is just an estimate, and does not include weekends or holidays. 

You will receive a shipping notification email that will notify you of your tracking number. Please allow 24-48 hours for the tracking to be updated. 

Shipping Rates & Delivery times

Domestic-US

Mail Class

Shipping Time

Rates

First Class

3-7 Business Days

$5 and up

Priority

2-3 Business Days

$8 and up

 

International *shipping time may vary depending on customs

Mail Class

Shipping Time

Rates

First Class International

7-20 Business Days

$12 and up

International Priority

4-6 Business Days

$35 and up

 

Tracking Your Order 

An order number will be provided to you once the order has been placed. A tracking code will be attached to this document and include the items in the order as well as the order number. This document will be provided to you within 24 hours. If you are unable to track your order, please contact shop@nojumper.com for further assistance. 

Change or Cancel Your Order

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. Please contact customer care at shop@nojumper.com

 Return Policy

NO REFUNDS. EXCHANGES ONLY within 10 days from when shipment is received. All exchanges are dependent on existing stock. Notice must be given to shop@nojumper.com within 2 days of receipt for any problems or concerns with merchandise. Items must be in their original packaging, in as-new condition with both the printed receipt and return form when returned. Domestic customers are financially responsible for shipping the item back to No Jumper for the exchange. International customers are financially responsible for shipping the item back to No Jumper for the exchange, as well as for shipping the exchanged item back to their respective country. Any item(s) purchased at a normal price before the start of a sale may not be exchanged for items at sale price. We will not issue a credit for the difference in price on items purchased before the start of sale.

In some instances, No Jumper reserves the right to institute a $4-8 restocking fee, per item, when said items must be refunded against the above stated Return Policy.

***ALL SALE ITEMS ARE FINAL. NO EXCHANGES OR REFUNDS.***